District 303 Art of Hair values your time and the time of our highly trained artists. When you schedule an appointment with us, that time is reserved exclusively for you.
This policy is necessary to ensure we can maintain a fair and professional environment for all clients and staff.
We require at least 24 hours notice for any cancellation or request to reschedule an appointment.
If you cancel or reschedule outside of the 24-hour window, no fees will be applied.
We understand that life happens. We encourage you to notify us as soon as possible if you cannot make your scheduled time.
A “No Show” is defined as any client who fails to arrive for a scheduled appointment without providing prior notice, or who cancels within two (2) hours of the scheduled appointment time.
Fee: For any client who “No Shows” an appointment, a fee equivalent to 50% of the scheduled service cost will be charged to the card on file or added to your next appointment.
Professional Rationale: This policy is not punitive. We require this fee because when an appointment is missed without proper notice, our artists lose the opportunity to offer that time slot to another client. The time reserved for your service is valuable, and this fee helps compensate the artist for lost revenue and operating costs incurred from the reserved block of time.
If a client accumulates one (1) No Show, all future bookings will require a deposit to be secured.
Deposit Requirement: Following a No Show, any subsequent appointment booked will require a non-refundable deposit equal to 50% of the booked service value.
Application: This deposit will be applied toward the cost of your scheduled service when you arrive for the appointment.
Forfeiture: The deposit will be forfeited if the client subsequently No Shows or cancels the new appointment without providing 24 hours notice. Once this deposit is forfeited, the client will be required to pay the full cost of the service upfront for all future bookings.
We appreciate your understanding and cooperation in respecting the time of our artists and ensuring the smooth operation of our studio. By booking an appointment, you acknowledge and agree to this policy.
If you have questions regarding this policy, please contact us at (303) 774-0303.